03 — Returns · Updated [DATE]
Every print is made to order for you. Here is what we do if something arrives damaged, faulty or not what you ordered.
01
Made to order
Because each print is produced after you order it, we can't accept returns if you change your mind. Please check the size, frame and design before you check out. If you're unsure, ask us first.
02
Damaged, faulty or wrong
If your print arrives damaged, has a printing fault, or isn't what you ordered, we will reprint it for free or refund you in full, whichever you prefer. You don't need to send it back.
03
How to tell us
- Email hello@[domain] within 30 days of delivery.
- Include your order number and a photo of the print and the packaging.
- We reply within one business day and arrange the reprint or refund.
04
Lost parcels
If tracking hasn't moved for 10 working days, or it says delivered and you can't find it, tell us. We will chase the carrier and, if it can't be found, send a replacement or refund you.
05
Cancellations
You can change or cancel an order until it goes into production. Email us with your order number as soon as you can. Once production has started we can't cancel it.
06
Refunds
Refunds go back to your original payment method, usually within 5–10 business days of being approved, depending on your bank. Nothing in this policy affects your rights under consumer law.